Terms of Service

Preamble

These General Terms and Conditions of Sale (hereinafter referred to as ‘GTCS’) govern the contractual relationship between Shompoo Cruise, located at 18/02 Ounkham Road, Ban Vat Nong, Luang Prabang, Laos (hereinafter referred to as ‘the Company’), and any individual or legal entity wishing to make a purchase via the https://shompoo-cruise.com/ website (hereinafter referred to as ‘the Customer’).

By validating his/her order on the website, the Customer unreservedly accepts these GTCS.

1. Purpose

The purpose of these GTCS is to define the rights and obligations of the parties in the context of booking cruises on the Mekong River offered by the Company.

2. Services offered

The Company offers tourist cruises on the Mekong including various services such as accommodation, catering and tourist activities.

3. Fares

Cruise prices are quoted in USD, inclusive of all taxes. The Company reserves the right to modify its prices at any time, it being understood that the price shown on the site at the time of ordering will be the only price applicable to the Customer.

4. Booking

4.1 Reservation procedures

The Customer may book a cruise directly on the website by following the steps indicated. Once the booking has been made, the Customer will receive a confirmation email summarising the details of their order and the payment methods.

4.2 Payment

Payment may be made by credit card via a secure platform or by any other means indicated on the website. The booking is considered firm and definitive once full payment has been made.

5. Cancellation and Modification

5.1 Cancellation by the Customer

Any request for cancellation must be communicated in writing (email). The cancellation charges are as follows:

  • Cancellation made 21 days or more before the departure date: 100% refund.

  • Cancellation made between 15 and 21 days before the departure date: 75% refund.

  • Cancellation made between 7 and 14 days before departure date: 50% refund.

  • Cancellation made less than 7 days before the departure date: no refund.

5.2 Cancellation by the Company

In the event of cancellation of the cruise by the Company for reasons of force majeure (weather conditions, technical incidents, etc.), the Client will receive a full refund.

5.3 Changes

Any request by the Client to modify the booking is subject to the Company’s approval and may incur additional charges.

6.Liability

6.1 The Company’s obligations

The Company undertakes to provide the services in accordance with the description on the website.However, the Company may not be held liable in the event of force majeure or events beyond its control.

6.2 Client obligations

The Client undertakes to comply with the safety instructions and instructions given by the crew.The Company cannot be held responsible for damage resulting from negligence on the part of the Client.7.Protection of Personal DataThe Company undertakes to protect the Client’s personal data in accordance with the laws in force. The information collected is necessary to process bookings and will not be communicated to third parties without the Client’s consent.

7. Protection of Personal Data

The Company undertakes to protect the Customer’s personal data in accordance with the laws in force. The information collected is necessary to process bookings and will not be communicated to third parties without the Customer’s consent.

8. Intellectual property rights

All elements of the website (text, images, logos, etc.) are the exclusive property of the Company. Any reproduction, use or distribution without written authorisation is strictly prohibited.

9. Applicable law and disputes

These GTCS are governed by Lao law. In the event of a dispute, an amicable solution will be sought before any legal action is taken. In the absence of an amicable agreement, the dispute will be brought before the competent courts.

10. Contact

For any questions or complaints, the Customer may contact the Company by email at info@shompoo-cruise.com.